Refund policy

Return & Refund Policy

Personalised & Engraved Items Due to the bespoke nature of personalised and engraved products, we are unable to accept returns or offer refunds unless the item is faulty or an error has been made by us. If you believe your item is faulty or incorrect, please contact us within 14 days of receipt with photographic evidence and we will make it right.

An exchange may be offered at our discretion and may be subject to an additional fee to cover production costs.

Non-Personalised Items Non-personalised items may be returned or exchanged within 30 days of receipt, provided they are returned in their original, unused condition and original packaging. Please contact us before returning any item.

Return Postage Return postage costs are the responsibility of the buyer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

How to Contact Us To initiate a return or report a fault, please contact us via meaningfulpersonalisedgifts@gmail.com